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  1. Mountain Warehouse
  2. Mountain Warehouse

Mountain Warehouse

Technical Advice

  • Trouble with website
  • I want to unsubscribe from postal marketing like catalogues and flyers
  • I want to unsubscribe from marketing emails
  • How do I change my password or email?
  • I need to amend my address in my account
  • Why can't I find my order on my account?

Product Support

  • Do you offer a product guarantee?
  • How do I register for the 3 Year Waterproof Guarantee?
  • Do you have a size guide?
  • When will this be back in stock?
  • My tent is wet inside, is it leaking?
  • My poles have broken/split is this covered by the guarantee?
See all 15 articles

Payments/Promos/Gift Cards

  • How do I apply a Promo Code / Discount Code to my order?
  • Do you offer discounts for charities?
  • I'm a member of the Scouting Association / Camping and Caravanning Club
  • Do you offer Discount for Armed Forces and Emergency Services personnel?
  • Do you offer Bulk Discount?
  • Do you sell Gift Cards?
See all 17 articles

Order Help

  • I have a faulty or incorrect item
  • Can I amend or cancel my order?
  • How to get in touch
  • An item was missing from my delivery
  • I have received an incorrect item
  • I have not received my order confirmation email
See all 9 articles

Returns and Refunds

  • How do I return an item?
  • Start your online return here
  • When will I receive my refund?
  • Can I return my order to store?
  • Can I return a store purchase to your warehouse?
  • Can I exchange my item?
See all 9 articles

Order Status

  • Where is my order?
  • How do I track my order?
  • I haven't received my order
  • What are my shipping options?
  • Do I have to pay customs charges for my order?
  • Tax Invoice
See all 12 articles
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