The warranty excludes products with limited time use, for example, tent guy lines, tent poles and static cords and ropes, broken zips due to forcing or jamming, general wear and tear over extended periods of use, condensation caused by lack of ventilation, over tension/stretch seams coming apart,tent fabric or seams damaged by the sun (UV) or by excessive abrasion leading to water entering your tent, buckles which have been forced and broken carry bags that have been over filled. 

Wear and tear, storm damage or broken poles are not covered under the manufacturer’s warranty.