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    Order Help

  • I have a faulty or incorrect item
  • Can I amend or cancel my order?
  • How to get in touch
  • An item was missing from my delivery
  • I have received an incorrect item
  • I have not received my order confirmation email
  • What's my order number?
  • Where is my nearest store?
  • I had an issue or complaint in store
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  2. Mountain Warehouse
  3. Order Help

Order Help

  • I have a faulty or incorrect item
  • Can I amend or cancel my order?
  • How to get in touch
  • An item was missing from my delivery
  • I have received an incorrect item
  • I have not received my order confirmation email
  • What's my order number?
  • Where is my nearest store?
  • I had an issue or complaint in store

I had an issue or complaint in store

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At Mountain Warehouse, we expect only the highest level of service from our stores. If we have let you down or you think we can do better, please do not hesitate to contact us and a member of our friendly Customer Care team will be more than happy to assist you further. 

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