To start your return simply follow the instructions below

Please note a $5 charge is payable at the point the return is booked.

Further, due to the nature of some products, we do not offer refunds or exchanges on underwear, or swimwear where the hygiene seal is not intact. This list is not exhaustive and does not affect your statutory rights.


USPS logo and symbol, meaning, history, PNG

Return via USPS   

  1. Click here to start your return through our returns portal. You will be prompted to enter your payment details before completing the online form. You’ll find your Order ID on your confirmation email or on the Returns Form received with your parcel, e.g. M10000000.
  2. Select your returns method and generate the returns label.
  3. Package your return appropriately.
  4. Apply label to outside of your return and drop the parcel off at your selected drop off location.

You will receive a confirmation email with details of how to track your return. Please retain your proof of postage.

Please allow up to 14-21 days for your return and refund to be processed

You can find our returns policy here.  Please note that only items purchased online can be sent back to us. 

Unfortunately our returns service is not available from Hawaii or Alaska; please contact us for further information if you’d like to return your order from Hawaii or Alaska.