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    Frequently Asked Questions

  • Can I return my order to store?
  • When will my return be refunded?
  • How do I return an item?
  • Can I exchange my item?
  • I have a faulty or incorrect product
  • Can I return or exchange a ski package?
  • I have been refunded the incorrect amount
  • Can I return a store purchase to your warehouse?
  • What if my return gets lost on its way to you?
  1. Mountain Warehouse
  2. Returns and Refunds
  3. Frequently Asked Questions

Frequently Asked Questions

  • Can I return my order to store?
  • When will my return be refunded?
  • How do I return an item?
  • Can I exchange my item?
  • I have a faulty or incorrect product
  • Can I return or exchange a ski package?
  • I have been refunded the incorrect amount
  • Can I return a store purchase to your warehouse?
  • What if my return gets lost on its way to you?

When will my return be refunded?

Once you've sent your return, please allow up to 14-21 days for your return and refund to be processed. You'll receive an email confirming that your refund has been processed. 

Thank you for your patience

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