Faulty Item
All our products come with a 12 month guarantee. If you feel your item is faulty the quickest way to get this resolved is to take your item into your local store with your proof of purchase, where a member of the team can look into resolving this for you. You can do this for both online and in store purchases.
If you are not able to get to your local store, and believe your item has a fault, please contact our Customer Care team providing photos.
Please note our guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
Incorrect Item
If our warehouse has made a mistake and you have received an incorrect item, the quickest way to get this resolved is to take your item into your local store with your proof of purchase, where a member of the team can look into resolving this for you. You can do this for both online and in store purchases.
If you are not able to get to your local store, and believe your item is not what you ordered, we kindly ask you to email us a clear photo of the product. Additionally, we need the item name & barcode, as well as size, colour and price - you can find this information on the attached label.
Please contact customer care with this information HERE.