The prices displayed on this site are quoted in American dollars and payments can be made in  American Dollars only. Taxes, at the appropriate rate, may be added to the price of the goods in accordance with the laws of the State, Territory or Country to which your order is delivered

Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as possible. You may either cancel your order or choose a replacement item.

Any orders you place with us will not be accepted and no contract will be formed between us until you have been instructed that said goods are available and these goods have been paid for and all applicable charges in full. No payment shall be deemed to have been received until we have received payment in cleared funds.

We will confirm our acceptance of your order on receipt of cleared funds by email (where a valid email address is provided).

On placing an order your email address will be added to Mountain Warehouse Limited and group companies mailing lists. You can unsubscribe at any time.

We reserve the right at all times and at our sole discretion to refuse to accept any orders.

If your order has already been dispatched, please follow the returns procedure and we will grant you a full refund.

We would advise you check the custom duty threshold of the country you're sending your items to, before you order.


Free standard delivery is available on qualified orders which total $75 or more (subject to the provisions as contained in this disclaimer). All qualifying purchases will be delivered by standard shipping and are subject to standard shipping restrictions. Due to limitations in shipping logistics, Mountain Warehouse reserves the right to apply additional shipping charges for oversize or bulk orders, at its sole discretion. Mountain Warehouse is not responsible for any duties, tariffs or Value-Added Tax (VAT) on orders greater than $800. For excluded locations or non-qualifying orders, please contact Customer Care Team to receive an accurate shipping quote for excluded locations or non-qualifying orders. Additional fees may apply to oversized & other specific circumstances. Mountain Warehouse reserved the right to exclude certain products, please refer to individual product pages for any specific shipping information or exclusions. Mountain Warehouse reserves the right to modify or cancel the free standard delivery offer at any time without prior notice. Please ensure that you review our full shipping and delivery policies for complete details. If you have any questions or need further assistance, please contact our Customer Care Team. By placing an order with Mountain Warehouse, you acknowledge and agree to comply with our delivery disclaimer.

Gas, Chemicals and other items considered dangerous are not able to be shipped. These items are not available for purchase online. 

Orders returned to our Warehouse as undeliverable will be cancelled and returned to stock. A full refund will be given within 14 days of us receiving the order back.

This applies to all orders including, but not limited to those which are intentionally refused, exceeded 'Delivery Attempt Maximum', 'Hold Time Maximum’ or where the delivery address is incomplete or invalid. 


Undelivered orders Returned to Sender: 

Undelivered orders will not be re-shipped, if the items are still required you will need to place a new order.

You will be notified by email that you have been refunded for an undelivered order.

If you suspect your order has been returned as undeliverable and you have not had confirmation of this after 30 days, please contact us.