How do I return an item?

Returns are simple! 

You can return items to us within 60 days of purchase for a refund, so long as they’re in the original packaging and/or with the original tags attached, and in an unworn condition. 

Please note we have extended our returns policy until 31st January 2023, for all items purchased on or after the 1st October 2022

There are 2 ways to return items to us:

• Free return to any one of our stores
• Courier service ($5 charge payable at the point the return is booked)

Return to your local store 

You can locate your nearest store, and its opening times here.  

Don’t forget that you’ll need to show your proof of purchase. For online purchases, this can be a confirmation email or dispatch note. We can refund all online payment types in store.

Send us your return via USPS

1. Complete the returns form that arrived with your order and include it with your returns - we'll need this to process your return and refund. If you no longer have the Form, get a new one here. 
2. Click here to start your return through our returns portal. You will be prompted to enter your payment details before completing the online form. You’ll find your Order ID on your confirmation email or on the Returns Form received with your parcel, e.g. M10000000.
3. Select your returns method and generate the returns label.
4. Package your return appropriately, making sure to include your completed returns form that arrived with your order. 
5. Apply label to outside of your return and drop the parcel off at your selected drop off location.

You will receive a confirmation email with details of how to track your return. Please retain your proof of postage.

Please allow up to 14-21 days for your return and refund to be processed 

 
Exchanges 

We currently only offer exchanges via return to our stores, where our team can help select a replacement style, colour or size (please note this will require a refund and separate purchase). See more info here 

 
Faulty items 

If your item arrived faulty, or developed a fault, please contact us providing photos of the fault before returning your order. 

You can find our returns policy here.  Please note that only items purchased online can be sent back to us. 

Unfortunately our free returns service is not available from Hawaii or Alaska; please contact us for further information if you’d like to return your order from Hawaii or Alaska.