If a product isn’t right for you, you can return it to us within 60 days of purchase for a refund. You can return items to any of our stores or back to our warehouse. Please see our full Returns Policy for more information. This does not affect your statutory rights.
Returns must be:
- Accompanied by your proof of purchase (i.e. store receipt, credit card receipt, online order confirmation, dispatch email or dispatch note)
- In the original packaging and/or with the original tags attached
- In an unworn condition, footwear must not have been worn outside
To process your return:
Please fill in your details at our free returns center, by entering your shipment number (eg: WWU1234567). Follow further instructions on screen to print your pre paid return label.
Please ensure you fill out the Returns Form located on your dispatch note and include it in your return parcel. If you have misplaced your dispatch note please Contact Us.
Unfortunately free returns does not apply to Hawaii, if you are returning an item from Hawaii please Contact Us for further information.