Network Disruption

Due to Cyclone Gabrielle bringing unprecedented weather conditions across the country orders are likely to be delayed. Please check the NZ post website for the most up to date information.

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  2. Shipping & Tracking

Shipping & Tracking

Delivery Options (NZ)

  • New Zealand Delays due to severe weather
  • What are my shipping options?
  • How long do you keep my click and collect order?
  • If my delivery is late, will I be refunded my delivery charge?

Tracking Queries

  • How do I track my order?
  • How will I know when my order is shipped?
  • Will I be refunded my delivery charge if my delivery is late?

Where's my order?

  • I haven't had confirmation of my parcel being dispatched yet
  • My tracking hasn't changed in 24 hours?
  • My tracking says delivered but I haven't received my order
  • I have a problem with my courier

Delivery Changes

  • Update
  • Can I change my address after I place my order?
  • Can I add delivery instructions to my order?
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