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    Product Support

  • Do you offer a product guarantee?
  • How do I register for the 3 Year Waterproof Guarantee?
  • Do you have a size guide?
  • When will this be back in stock?
  • My tent is wet inside, is it leaking?
  • My poles have broken/split, is this covered by the guarantee?
  • How do I repair my tent?
  • What is not covered by your warranty?
  • Why is it important to pack my tent away correctly? 
  • How do I reproof my tent?
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  2. Mountain Warehouse
  3. Product Support

Product Support

  • Do you offer a product guarantee?
  • How do I register for the 3 Year Waterproof Guarantee?
  • Do you have a size guide?
  • When will this be back in stock?
  • My tent is wet inside, is it leaking?
  • My poles have broken/split, is this covered by the guarantee?
  • How do I repair my tent?
  • What is not covered by your warranty?
  • Why is it important to pack my tent away correctly? 
  • How do I reproof my tent?

Why is it important to pack my tent away correctly? 

  • mins

A tent that is packed incorrectly or when wet can create serious problems (including mould and mildew as well as broken or damaged poles) when you use it next.  

Always thoroughly air out your tent and pack away properly before storing. 

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