At Mountain Warehouse we offer our customers 3 different guarantees:
- 12 months guarantee
- 2-year guarantee
- 3-year guarantee
The guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear. Waterproof products require re-proofing every 6 months or when dirty to maintain their waterproof properties.
Mountain Warehouse Guarantee on items bought before 1st August 2024:
- ALL our products come with a 12 months guarantee against manufacturers fault and waterproof issues on items advertised as ‘waterproof’.
- Items that are part of the 'Extreme Range' come with a 3-year waterproof guarantee.
Mountain Warehouse guarantee on items bought on or after 1st August 2024:
From 1st August 2024 onwards, Mountain Warehouse Clothing ONLY will benefit from a 2 or
3 year guarantee. The ‘Extreme Clothing Range’ will have a 3-year guarantee while all non-Extreme MW
Clothing will be 2-years.
This means we will accept returns for genuine faults for longer.
Products not covered by the guarantee will have the standard 12 months guarantee.
Product types not covered by the new 2 or 3 year guarantee:
• 'Animal' branded products
• Accessories
• Footwear*
• Hardlines/Hardgoods (furniture, tents, etc)
• Brands sold in store/website and on marketplace
- Brands are: Active People; Hinter+Hobart; Jackson Pet Co and other Brands that show as 'Sold and shipped by Mountain Warehouse'
*Mountain Warehouse Footwear will retain the 12 months guarantee but will now
include Extreme Range Footwear.