If our warehouse has made a mistake and you have received an incorrect item, we kindly ask you to contact us providing the following details:

  • Proof of purchase (Order Number)
  • Photos of the incorrect item 
  • Item name & barcode
  • Item Size, colour and price

(you can find this information on the label inside the incorrect item)

If you have already provided the information by submitting a request, our Customer Care Team will be in touch with you soon. If you haven't notified us yet, please contact us and we will investigate what has gone wrong and resolve the issue for you.