Returns are simple!
You can return items to us within 60 days of purchase for a refund, so long as they’re in the original packaging and/or with the original tags attached, and in an unworn condition.
For a little peace of mind this Christmas, we have extended our usual returns policy. From 1st October 2023 items bought online or in store as gifts will be eligible for return until 31st January 2024.
There are 2 ways to return items to us:
- Free return to any one of our stores
- Courier service ($5 which will be deducted from your refund total)
Please note because of the nature of some products, we do not offer refunds or exchanges on underwear, or swimwear where the hygiene seal is not intact. This list is not exhaustive and does not affect your statutory rights..
To return a faulty or incorrect item, please click here for more information.
Return to your local store
You can locate your nearest store, and its opening times here.
Don’t forget that you’ll need to show your proof of purchase. For online purchases, this can be a confirmation email or dispatch note. We can refund all online payment types in store.
Orders placed through Trademe cannot be returned in store, please follow the instructions that arrived with your order.
($5 charge is applicable for orders made after 29th October 2022, which will be deducted from your refund total)
To view our full Returns Policy please click here.