Returns are simple!
You can return items to us within 60 days of purchase for a refund, so long as they’re in the original packaging and/or with the original tags attached, and in an unworn condition.
There are 2 ways to return items to us:
- Free return to any one of our stores
- Courier service ($5 which will be deducted from your refund total)
If you start a return online and then decide to complete the return in-store, there is no charge.
Please note because of the nature of some products, we do not offer refunds or exchanges on underwear, or swimwear where the hygiene seal is not intact. This list is not exhaustive and does not affect your statutory rights..
To return a faulty or incorrect item, please click here for more information.
Return to your local store for free
You can locate your nearest store, and its opening times here.
Don’t forget that you’ll need to show your proof of purchase. For online purchases, this can be a confirmation email or dispatch note. We can refund all online payment types in store.
Orders placed through Trademe cannot be returned in store, please follow the instructions that arrived with your order.
Return online
($5 charge is applicable, which will be deducted from your refund total)
If you have an account with us, simply log in here to start your online return.
Don't have an account yet? Click here to find out more about 'My Account' and its benefits.
Alternatively, click here to start your return through our online portal
To view our full Returns Policy please click here.