We are sorry to hear you have not yet received your order. Please refer to the below suggestions on what you can do before contacting us.

Tracking says delivered but you haven't received your order

If your tracking suggests that your order has been delivered, please do ensure that you have checked with neighbours, in a safe place, and also any community mailboxes to ensure that your courier hasn't left the order in one of these locations. Should you still be unable to locate your order, please contact us and we will be more than happy to look into this for you.

Tracking shows a delay or address query or other issue

If your tracking indicates a problem such as a delay or address query contact our Customer Care Team who will investigate the issue with the carrier and find a solution.