The prices displayed on this site are quoted in New Zealand dollars and payments can be made in New Zealand dollars only. The prices include GST at the appropriate rate and are subject to change if the applicable rate of tax changes before your order is accepted.

If your order is for delivery to a location outside of New Zealand, taxes, at the appropriate rate, will be included in the price of the goods in accordance with the laws of the State, Territory or Country to which your order is delivered

Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as possible. You may either cancel your order or choose a replacement item.

Any orders you place with us will not be accepted and no contract will be formed between us until you have been instructed that said goods are available and these goods have been paid for and all applicable charges in full. No payment shall be deemed to have been received until we have received payment in cleared funds.

We will confirm our acceptance of your order on receipt of cleared funds by email (where a valid email address is provided).

On placing an order your email address will be added to Mountain Warehouse Limited and group companies mailing lists. You can unsubscribe at any time.

We reserve the right at all times and at our sole discretion to refuse to accept any orders.

If your order has already been dispatched, please follow the returns procedure and we will grant you a full refund.

Recipients of deliveries made outside New Zealand may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. Any such charges are the responsibility of the recipient and Mountain Warehouse cannot offer any assistance in these processes.

We would advise you check the custom duty threshold of the country you're sending your items to, before you order.

Very large or bulk orders will not be eligible for free delivery, all bulk orders will be weighed and the delivery charge will be advised. If you would like to discuss placing a large or bulk order please Contact Us.

Gas, Chemicals and other items considered dangerous are not able to be shipped. These items are not available for purchase online. 

Orders returned to our Warehouse as undeliverable will be cancelled and returned to stock. A full refund will be given within 14 days of us receiving the order back.

This applies to all orders including, but not limited to those which are intentionally refused, exceeded 'Delivery Attempt Maximum', 'Hold Time Maximum’ or where the delivery address is incomplete or invalid. 

Undelivered orders Returned to Sender: 

Undelivered orders will not be re-shipped, if the items are still required you will need to place a new order.

You will be notified by email that you have been refunded for an undelivered order.

If you suspect your order has been returned as undeliverable and you have not had confirmation of this after 30 days, please contact us.