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  1. Mountain Warehouse
  2. Mountain Warehouse

Mountain Warehouse

Technical Advice

  • Why can't I find my order on my account?
  • I need to amend my address
  • I want to change my password

Product Support

  • My tent is wet inside, is it leaking?
  • My poles have broken/split is this covered by the guarantee?
  • How do I repair my tent?
  • What is not covered by your warranty?
  • Why is it important to pack my tent away correctly? 
  • How do I reproof my tent?
See all 15 articles

Payments/Promos/Gift Cards

  • I'm a member of the Scouting Association / Caravan Club
  • Do you offer discount for Armed Forces or Blue Light?
  • Do you offer Student Discount?
  • Do you offer Bulk Discount?
  • How do I apply a Promo Code / Discount Code to my order?
  • How do I check my gift card balance?
See all 16 articles

Order Help

  • Can I amend or cancel my order?
  •  I have received an incorrect item.
  • My product is faulty?
  •  I have received an incorrect item.
  • I have a faulty or incorrect product
  • How to get in touch
See all 13 articles

Returns and Refunds

  • Start your online return here.
  • When will I receive my refund?
  • How do I return an item?
  • International Return Instructions
  • Refund Help
  • What if my return gets lost on its way to you?
See all 12 articles

Order Status

  • I haven't received my order?
  • What are my delivery options?
  • Where is my order?
  • My tracking says delivered but I haven't received my order
  • I have a problem with my courier
  • Do I have to pay customs charges for my order?
See all 12 articles
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