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  1. Mountain Warehouse
  2. Order Status

Order Status

Delivery Options (UK)

  • What are my delivery options?
  • How long do you keep my Click and Collect order?
  • If my delivery is late will I be refunded my delivery charge?
  • Do you deliver to BFPO addresses?
  • I live in the Channel Islands, will you remove the VAT from my order?

Delivery Options (International)

  • What countries do you ship to?
  • What are my International delivery options?
  • Do I have to pay customs charges for my order?

Tracking Queries

  • How do I track my order?
  • How will I know when my order has been dispatched?
  • Will I be refunded my delivery charge if my delivery is late?

Where's my order?

  • I haven't had confirmation of my parcel being dispatched yet
  • My tracking hasn't changed in 24 hours?
  • My tracking says delivered but I haven't received my order
  • I have a problem with my courier

Delivery Changes

  • Update
  • Can I change my address after I place my order?
  • Can I add delivery instructions to my order?
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