Delivery & Tracking

Delivery Options (UK)

• What are my delivery options?
• How long do you keep my Click and Collect order?
• If my delivery is late will I be refunded my delivery charge?
• Do you deliver to BFPO addresses?

Delivery Options (International)

• What are my International delivery options?
• Do I have to pay customs charges for my order?

Tracking Queries

• How do I track my order?
• How will I know when my order has been dispatched?
• Will I be refunded my delivery charge if my delivery is late?

Where's my order?

• I haven't had confirmation of my parcel being dispatched yet
• My tracking hasn't changed in 24 hours?
• My tracking says delivered but I haven't received my order
• I have a problem with my courier

Delivery Changes

• Can I change my address after I place my order?
• Can I add delivery instructions to my order?