Weather Warning:

Please be advised that the UK has a amber weather warning for snow and ice that may cause delivery delays in certain regions. For more information and areas affected please click the 'See More' button.

See more
 
Logo

Help Centre

Back to Shop Submit a request
Continue shopping Submit a request
  1. Mountain Warehouse
  2. Order Status

Order Status

Delivery Options (UK)

  • What are my delivery options?
  • How long do you keep my Click and Collect order?
  • If my delivery is late will I be refunded my delivery charge?
  • Do you deliver to BFPO addresses?
  • I live in the Channel Islands, will you remove the VAT from my order?

Delivery Options (International)

  • What countries do you ship to?
  • What are my International delivery options?
  • Do I have to pay customs charges for my order?

Tracking Queries

  • How do I track my order?
  • How will I know when my order has been dispatched?
  • Will I be refunded my delivery charge if my delivery is late?

Where's my order?

  • I haven't had confirmation of my parcel being dispatched yet
  • My tracking hasn't changed in 24 hours?
  • My tracking says delivered but I haven't received my order
  • I have a problem with my courier

Delivery Changes

  • Update
  • Can I change my address after I place my order?
  • Can I add delivery instructions to my order?
Logo
Logo

Copyrights © 2022 All Rights Reserved.

English (GB) Deutsch English (Europe) English (AU) English (CA) English (NZ) English (US) Español Français Polski
Store Locator Order Tracker Terms & Conditions