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    Order Status

  • I haven't received my order?
  • What are my delivery options?
  • Where is my order?
  • I live in the Channel Islands, will you remove the VAT from my order?
  • My tracking says delivered but I haven't received my order
  • I have a problem with my courier
  • Do I have to pay customs charges for my order?
  • What are my International delivery options?
  • Can I add delivery instructions to my order?
  • Do you deliver to BFPO addresses?
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  3. Order Status

Order Status

  • I haven't received my order?
  • What are my delivery options?
  • Where is my order?
  • I live in the Channel Islands, will you remove the VAT from my order?
  • My tracking says delivered but I haven't received my order
  • I have a problem with my courier
  • Do I have to pay customs charges for my order?
  • What are my International delivery options?
  • Can I add delivery instructions to my order?
  • Do you deliver to BFPO addresses?

My tracking says delivered but I haven't received my order

If your tracking suggests that your order has been delivered, please do ensure that you have checked with neighbours or in a safe place to ensure that your courier hasn't left the order in one of these locations.

Should you still be unable to locate your order, please contact us and we will be more than happy to look into this for you.

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