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    Order Status

  • I haven't received my order?
  • What are my delivery options?
  • Where is my order?
  • I live in the Channel Islands, will you remove the VAT from my order?
  • My tracking says delivered but I haven't received my order
  • I have a problem with my courier
  • Do I have to pay customs charges for my order?
  • What are my International delivery options?
  • Can I add delivery instructions to my order?
  • Do you deliver to BFPO addresses?
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  3. Order Status

Order Status

  • I haven't received my order?
  • What are my delivery options?
  • Where is my order?
  • I live in the Channel Islands, will you remove the VAT from my order?
  • My tracking says delivered but I haven't received my order
  • I have a problem with my courier
  • Do I have to pay customs charges for my order?
  • What are my International delivery options?
  • Can I add delivery instructions to my order?
  • Do you deliver to BFPO addresses?

I have a problem with my courier

Whilst we make every effort to ensure your order arrives within the recommended timeframe, sometimes deliveries can be delayed due to circumstances out of our control.

 

If your order hasn’t arrived after your expected delivery date, or you’re having an additional problem with your courier, please do not hesitate to contact us, and we will be more than happy to look into this for you.

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