Unfortunately, because of the huge range of causes, broken or split poles are treated as “wear and tear” and so replacement or repair is not covered under the terms of your guarantee. We would not offer a refund for broken/split tent poles. Please ensure you take care when pitching your tent and how you package and store your poles.
The good news is that pole damage can often be repaired, or replacements ordered from websites such as Amazon. Please note that we do not sell universal replacement poles.
Feel free to contact us, and we will be more than happy to advise further.