Delivery Update for UK:

/

See more
 
Logo

Help Centre

Back to Shop Submit a request
Continue shopping Submit a request

    Returns and Refunds

  • Start your online return here.
  • When will I receive my refund?
  • How do I return an item?
  • International Return Instructions
  • Refund Help
  • What if my return gets lost on its way to you?
  • Can I return a store purchase to your warehouse?
  • Can I return or exchange a ski package?
  • Can I exchange my item?
  • I've lost my returns form
  1. Mountain Warehouse
  2. Mountain Warehouse
  3. Returns and Refunds

Returns and Refunds

  • Start your online return here.
  • When will I receive my refund?
  • How do I return an item?
  • International Return Instructions
  • Refund Help
  • What if my return gets lost on its way to you?
  • Can I return a store purchase to your warehouse?
  • Can I return or exchange a ski package?
  • Can I exchange my item?
  • I've lost my returns form

Can I return a store purchase to your warehouse?

No, if your product is unsuitable you will have to bring it back to your nearest store. You have 60 days from receipt of your order to return.  Please check our Store Locator for opening times.

If your product is faulty and you are struggling to bring it back into a store simply contact us
and we will be happy to help. Please have your proof of purchase available. 

  • Was this article helpful?
    /

  • 0 out of 0 found this helpful

Related articles

  • How do I return an item?
  • Start your online return here.
  • Returning an item
  • Can I exchange my item?
  • Can I return or exchange a ski package?

Promoted articles

  • Start your online return here.
  • Can I amend or cancel my order?
  •  I have received an incorrect item.
  • My product is faulty?
  • When will I receive my refund?
  • How do I return an item?
  • I haven't received my order?
  • What are my delivery options?
  • Where is my order?
  • Delivery updates
  • How to get in touch
×
Logo
Logo

Copyrights © 2022 All Rights Reserved.

English (GB) Deutsch English (Europe) English (AU) English (CA) English (NZ) English (US) Español Français Polski
Store Locator Order Tracker Terms & Conditions