If you need to return a Marketplace item - no problem! As with Mountain Warehouse orders, this is free, and you have 60 days to process your return*.
Please ensure that all items need to be unused and in a resalable condition. All Marketplace returns need to be sent back directly to the seller. These can differ by seller, and you should have received documentation describing how to return in your parcel. You can also find this information on the seller page which is accessed by going to the product you have ordered and clicking on the seller’s name (sold and shipped by).
If you need any help, our friendly Customer Care team will be happy to assist you.
*Some bulky, nutrition, hygiene and safety products are excluded from the 60 day free returns. These exceptions will be detailed on the seller page.