Amending an order
Once you’ve placed your order, we’re not able to amend it - our warehouse team picks and packs your order very quickly, which means we can’t make any changes once you’ve placed it. This includes changes to the following:
- Delivery addresses
- Delivery method (e.g. upgrade to Next Day Delivery)
- Email addresses
- Change of size
- Change of colour
- Adding an item
- Removing an item
If you’ve changed your mind about your order, you can return the order (or part of it) to us for a refund with our return options here.
Once your order is on its way, you may be able to amend your delivery options via the Evri App or on their website here or via the 'Track & Divert' Link in your Evri emails.
Cancelling an order
Once you’ve placed your order, we’re not able to cancel it. Our warehouse team picks and packs your order very quickly, which means we can’t make any changes once you’ve placed it.
However, if you’ve changed your mind, you will be able to return the order to us for a full refund with our return options here.