Amending an order
Once you’ve placed your order, we’re not able to amend it - our warehouse team picks and packs your order very quickly, which means we can’t make any changes once you’ve placed it. This includes changes to the following:
- Delivery addresses*
- Delivery method (e.g. upgrade to Next Day Delivery)
- Email addresses
- Change of size
- Change of colour
- Adding an item
- Removing an item
If you’ve changed your mind about your order, you can return the order (or part of it) to us for a refund with our return options here.
*Adding Delivery Instructions (Evri & DHL)
Once your order is on its way, you may be able to amend your delivery instructions:
- via the Evri App or on their website here or via the 'Track & Divert' Link in your Evri emails
- via the DHL App or the 'Rearrange a delivery' Link in your DHL email