Weather Warning:

Please be advised that the UK has a amber weather warning for snow and ice that may cause delivery delays in certain regions. For more information and areas affected please click the 'See More' button.

See more
 
Logo

Help Centre

Back to Shop Submit a request
Continue shopping Submit a request

    Order Help

  • How to get in touch
  • I have a faulty or incorrect item
  • Can I amend or cancel my order?
  •  I have received an incorrect item
  • An item was missing from my delivery
  • I had an issue or complaint in store
  • Where is my nearest store?
  • I have not received my order confirmation email
  1. Mountain Warehouse
  2. Mountain Warehouse
  3. Order Help

Order Help

  • How to get in touch
  • I have a faulty or incorrect item
  • Can I amend or cancel my order?
  •  I have received an incorrect item
  • An item was missing from my delivery
  • I had an issue or complaint in store
  • Where is my nearest store?
  • I have not received my order confirmation email

 I have received an incorrect item

If our warehouse has made a mistake and you have received an incorrect item, we kindly ask you to email us a clear photo of the item. Additionally, we need the item name & barcode, as well as size, colour and price - you can find this information on the attached label. Please contact Customer Care with this information here.

  • Was this article helpful?
    /

  • 1 out of 5 found this helpful

Related articles

  • How to get in touch
  • Returning an item
  • I have a faulty or incorrect item
  • Can I amend or cancel my order?
  • Start your online return here.

Promoted articles

  • Start your online return here.
  • When will I receive my refund?
  • How do I return an item?
  • I haven't received my order?
  • What are my delivery options?
  • Where is my order?
  • How to get in touch
  • I have a faulty or incorrect item
  • Can I amend or cancel my order?
  •  I have received an incorrect item
  • How to get in touch
×
Logo
Logo

Copyrights © 2022 All Rights Reserved.

English (GB) Deutsch English (Europe) English (AU) English (CA) English (NZ) English (US) Español Français Polski
Store Locator Order Tracker Terms & Conditions