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    Order Help

  • How to get in touch
  • I have a faulty or incorrect item
  • Can I amend or cancel my order?
  •  I have received an incorrect item
  • An item was missing from my delivery
  • I had an issue or complaint in store
  • Where is my nearest store?
  • I have not received my order confirmation email
  1. Mountain Warehouse
  2. Mountain Warehouse
  3. Order Help

Order Help

  • How to get in touch
  • I have a faulty or incorrect item
  • Can I amend or cancel my order?
  •  I have received an incorrect item
  • An item was missing from my delivery
  • I had an issue or complaint in store
  • Where is my nearest store?
  • I have not received my order confirmation email

 I have received an incorrect item

If our warehouse has made a mistake and you have received an incorrect item, we kindly ask you to email us a clear photo of the item. Additionally, we need the item name & barcode, as well as size, colour and price - you can find this information on the attached label. Please contact Customer Care with this information here.

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