All our MW products come with a 12 month guarantee. If you feel your item is faulty, the quickest way to get this resolved is to take your item into your local store with your proof of purchase, where a member of the team can look into resolving this for you. You can do this for both online and in store purchases.
If you are not able to get to your local store, and believe your item has a fault, please contact our Customer Care Teamwith the below details:
Proof of purchase
Photos of fault
Details of fault
Without these details our Customer Care team are unable to resolve the issue.
Our guarantee does not apply to MW Marketplace orders. Please see the MW Marketplace Help Section for further details - Here
If your tent is found to be faulty, develops a fault or has missing parts, please contact us here providing proof of purchase and images of the fault/damage. We will then advise you on action and assist in repair, parts, replacement, or refund.
Please note; if you purchased a tent with us that isn't made by Mountain Warehouse, and you deem this to be faulty, we are currently unable to accept this back to our stores and ask that you contact us.
Please note our guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.