Once you've sent your return, please allow up to 14-21 days for your return and refund to be processed during this busy period.

You'll receive an email confirming that your refund has been processed. 

I have been refunded the incorrect amount

If you think you've been refunded incorrectly, simply contact us herewith your order details and we will happily correct that for you. Please note that unless agreed prior, your refund will exclude the return fee detailed on the return portal.