Returns are simple!

You can return items to us within 60 days of purchase for a refund, as long as they’re in the original packaging and/or with the original tags attached, and in an unworn condition. 

There are 3 ways to return items to us: 

  • Free return to any one of our stores
  • Via our online Courier service (£2 charge is applicable for orders made after 29th October 2022, which will be deducted from your refund total)
  • Via 24/7 InPost Locker via our online portal 

Please note because of the nature of some products, we do not offer refunds or exchanges on underwear, or swimwear where the hygiene seal is not intact. This list is not exhaustive and does not affect your statutory rights.

These return instructions do not apply to MW Marketplace orders. Please see the MW Marketplace Help Section for further details - Here

Return to your local store for free

You can locate your nearest store, and its opening times here.

Don’t forget that you’ll need to show your proof of purchase. For online purchases, this can be a confirmation email or dispatch note. We can refund all online payment types in store. 

Return online

Click here to start your online return through our returns portal.

Please note we have extended our returns policy until 31st January 2023, for all items purchased on or after the 1st October 2022