We are sorry to hear you have not yet received your order. Please refer to the below suggestions on what you can do before contacting us.

If your tracking suggests that your order has been delivered, please ensure that you have checked with neighbours, immediate members of your household or in a safe place to ensure that your courier hasn't left the order in one of these locations.

Your tracking should show a picture of the location and the time this was delivered. Should you still be unable to locate your order, please contact usand we will raise an investigation with our courier on your behalf.