We are sorry to hear you have not yet received your order. Please refer to the below suggestions on what you can do before contacting us.

Tracking says delivered but you haven't received your order

Please click here to find help with this problem.

Tracking shows a delay or address query or other issue

Evri

If your tracking indicates a problem such as a delay or address query you can reach out to Evri directly via the Evri App, Evri website or this link: 

https://www.evri.com/help-and-support/help-centre/#/receiving/awaiting-delivery

DHL

If your tracking indicates a problem such as a delay or address query, you can reach out to DHL directly via the DHL App, DHL website or this link:

https://www.dhl.com/gb-en/parcel/business-users/help/frequently-asked-questions.html#faq-1

 

At times the Evri or DHL Tracking will ask you to contact the sender/retailer in which case you will have to make contact with our Customer Care Team so they can investigate the issue on your behalf and find a solution.