Return via Evri (previously known as Hermes) 

  1. Complete the returns form that arrived with your order - we'll need this to process your return and refund. If you no longer have the Form, get a new one here
  2. Click here to start your return through our returns portal. You’ll find your Order ID on your confirmation email or on the returns form received with your parcel.
  3. Package your return appropriately, making sure to include your completed returns form.
  4. Use the selected Hermes service to return your items, keeping hold of your proof of postage. 

 If your item is over 15kg and/or over 1.2m in length, please contact us to arrange a return.


Return via ASDA toyou

Follow steps 1 - 3 as above. Then simply select ASDA toyou as your preferred return service.

No printer is required and you will receive a QR code. 

Simply take your QR code to store on a handy device, scan it on our self-service screen and you'll receive a label. Affix label to your parcel and post it into the returns dropbox. Or take your parcel and QR Code to the click and collect kiosk and an Asda colleague will return it for you.

Max weight on ASDA toyou returns is 25kg and dimensions are 90x60x60cm.




See here for more information on how to return.