If my delivery is late will I be refunded my delivery charge? 08 June 2021 09:31 Updated If your order is not delivered within the promised time scale, we will happily refund any delivery costs to you. Simply contact us quoting your order number and we will refund the charge. Related articles What are my delivery options? How do I track my order? How to get in touch How do I return an item? How long do you keep my Click and Collect order?