Regrettably, scammers create fake shopping websites that look like genuine e-commerce stores. 

Some of those scam or fake websites are entirely unique in their design, but many mimic trusted retailers like Mountain Warehouse by using familiar logos, stolen images, and a URL that’s easily mistaken for the real thing.

Mountain Warehouse reports any scam or fake website that we and our customers come across.

If you come across a scam or fake site pretending to be Mountain Warehouse, please do report this to our Customer Care Team . We are working very hard with the necessary security partners to have these websites removed as soon as we know of them.

Unfortunately, the removal of these fraudulent sites is not immediate but may take several days.

If you think or know that you have fallen victim to any scam/fake website, we advise you make your bank aware directly as we are unable to do this on your behalf.  

If you have entered any account information during your dealings with the fake site (social media, email, banking, etc.), change your passwords and enable two-factor authentication (2FA) to regain control of your accounts.

Try to reverse the fraudulent payment and log a complaint with the platform (e.g. Amazon, Ebay) or social media channel (Facebook, Instagram)

You can also report this to Action Fraud UK who will be able to advise further.

https://www.actionfraud.police.uk/


We hope this helps and you remain safe.