Cancelling an order

Once you've placed your order, we only have a short window to cancel your order and stop it from leaving our warehouse. Our warehouse team picks and packs your order very quickly which means we can't guarantee your cancellation request will be successful.

Please note, orders placed via Next Day Delivery or Express Delivery cannot be cancelled as these are expedited in our warehouse.
If you have an account with us, you can request a cancellation via the "My Account" section on our website.
 
If you do not have an account with us, please contact our Customer Care Team who will be happy to log the cancellation request for you.
 
You will be notified within 24 hours via email on the outcome of your cancellation request.
 
If cancellation is no longer possible, you will still be able to return the order to us for a full refund with our return options here.

 

Cancelling a Click & Collect order

Regrettably, we are unable to cancel Click and Collect orders because these are expedited in our warehouse.

You will receive an email once your order arrives in store where it will be held for 10 days. If you choose not to collect your order within this time your order will be cancelled and refunded.

More information on this can be found here.

For more information on your right to cancel, please click here.