Once you’ve placed your order, we’re not able to amend it - our warehouse team picks and packs your order very quickly, which means we can’t make any changes once you’ve placed it. 

However, once your order is on its way, you may be able to amend your delivery instructions.

Evri

You can update your delivery instructions via the Evri App, via their website here or via the 'Track & Divert' Link in your Evri emails.

Please note that with Evri you may only be able to amend the first line of address i.e. house number/ estate name.

DHL

You can update your delivery instructions via the DHL App or via the "Delivery Due Date" email where you have the option to 'Rearrange a delivery'.

 

Alternatively, you can return the order (or part of it) to us for a refund with our return options here.