There are different ways to track your order
Tracking via your Mountain Warehouse account
If you have an account with us, simply log in to your account using your email address and password.
Under section "Orders" you can view your orders, track them and start a return.
Please note, if you cannot use the "Track Order" function in your account it means your order is not with the courier yet.
Tracking via courier (Evri or DHL)
You will also receive an automated email confirming the dispatch of your order. This email should contain a tracking link that takes you straight to the courier tracking page.
If your dispatch email does not contain the courier tracking link, you will still be able to track your order with our website tracking option mentioned below. You will still receive tracking updates from the courier via email once they have your parcel.
Tracking via Evri
With your 16 digit Evri tracking number you will be able to track your order via the Evri website, the Evri App or through this link: https://www.evri.com/track-a-parcel
Evri Tracking statuses explained:
We're expecting it
This means your parcel will arrive with Evri soon and they will update your tracking once they've received your parcel.
We've got it
This means that Evri have received your parcel from us. They will deliver your parcel within the agreed time, depending on the service selected this will be: Next Day, or up to 5 days.
On its way
Your parcel is making its way through the Evri depots to your local courier.
With your courier
You will get an email on the day of your deliver with a delivery time slot. This email contains a link which lets you track your parcel progress.
Your courier will make 3 attempts to delivery your parcel. If their delivery attempt was unsuccessful, the courier will leave a card which will tell you when they're making their next delivery attempt. The card should also reference an 8-digit number which you can use to track your parcel.
Tracking via DHL
You will be able to track your order via the DHL website, DHL App or through this link: https://track.dhlparcel.co.uk/
DHL Tracking statuses explained:
Delivery due date
Your parcel has reached a DHL Parcel UK depot or ServicePoint when you receive this notification. At this point you can click the 'Rearrange a delivery' button to reschedule to another day or request that the parcel is delivered to a safe place, neighbour or DHL Parcel UK ServicePoint.
Out for delivery
You will receive a one-hour delivery window, so you won't need to wait in all day. In this email, there is also a link to request a notification when the driver is one stop away.
If you asked to receive a 'You're next' text when the driver is one stop away, you typically get a notification 5-15 minutes before the delivery. A request can be made in the tracking section or by following the link in the 'One-hour delivery window' notification.
Delivered: Left with a neighbour
You will only receive this email if you have specified that it's alright to do so. Your will receive a text and email notification, confirming the neighbour's house name or number.
Delivered: Left in a safe place
If you have instructed that the parcel can be left in a safe place, the driver will leave the parcel in an appropriate location if you are not home. An email and text notification will be sent confirming where the parcel has been left.
Parcel Ready for Collection
If you are not home, the parcel can also be taken to your nearest DHL Parcel UK ServicePoint. There are over 3,500 ServicePoints across the UK so 90% of the population are within a 10-minute journey of a shop.
Tracking via our website
On our website we have a "Track My Order" tool which we have linked for you here.
You will need your order number (which can be found in your order confirmation and dispatch emails and starts with the letter M) as well as your email address that you used when placing the order.
Your dispatch confirmation email will also contain your tracking number and link to the courier website to track your parcel. If you can't find it, please check your junk/spam folders in case they have landed there by mistake.
Should you still have trouble tracking your order, please contact our Customer Care Team who will be happy to look into this for you.