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Start your online return here.
To start your return simply follow the instructions below Please note a £2 charge is applicable for orders made afte...
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Can I amend or cancel my order?
Once you’ve placed your order, we’re not able to amend it - our warehouse team picks and packs your order very quickl...
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I have received an incorrect item.
If our warehouse has made a mistake and you have received an incorrect item, we kindly ask you to email us a clear ph...
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My product is faulty?
All our MW products come with a 12 month guarantee. If you feel your item is faulty, the quickest way to get this res...
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When will I receive my refund?
Once you've sent your return, please allow up to 14-21 days for your return and refund to be processed during this bu...
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How do I return an item?
Returns are simple! You can return items to us within 60 days of purchase for a refund, as long as they’re in the ori...
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I haven't received my order?
We are sorry to hear you have not yet received your order. Please refer to the below suggestions on what you can do b...
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What are my delivery options?
Delivery Options to Suit You We deliver every day of the week, Monday to Sunday. (see below for more details) Serv...
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Where is my order?
Where is my order? We will keep you updated about your order via email, we may also send you important updates about ...
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Delivery updates
Due to issues with our courier network, we are experiencing delays in the following postcode areas in the UK. Last u...
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How to get in touch
We try our best to provide you with all the answers we can in our Help Centre and appreciate your feedback if you hav...