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    Order Help

  • How to get in touch
  • I have a faulty product
  • I have a faulty or incorrect product
  • An item was missing from my delivery
  • I had an issue or complaint in store
  • Where is my nearest store?
  • I have not received my order confirmation email
  • Can I amend or cancel my order?
  • What's my order number?
  1. Mountain Warehouse
  2. Mountain Warehouse
  3. Order Help

Order Help

  • How to get in touch
  • I have a faulty product
  • I have a faulty or incorrect product
  • An item was missing from my delivery
  • I had an issue or complaint in store
  • Where is my nearest store?
  • I have not received my order confirmation email
  • Can I amend or cancel my order?
  • What's my order number?

I had an issue or complaint in store

At Mountain Warehouse, we expect only the highest level of service from our stores. If we have let you down or you think we can do better, please do not hesitate to contact us and a member of our friendly Customer Care team will be more than happy to assist you further. 

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