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    Order Help

  • I have a faulty or incorrect item
  • Can I amend my order?
  • Can I cancel my order?
  • How to get in touch
  • An item was missing from my delivery
  • I have received an incorrect item
  • I have not received my order confirmation email
  • What's my order number?
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  • I had an issue or complaint in store
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  2. Mountain Warehouse
  3. Order Help

Order Help

  • I have a faulty or incorrect item
  • Can I amend my order?
  • Can I cancel my order?
  • How to get in touch
  • An item was missing from my delivery
  • I have received an incorrect item
  • I have not received my order confirmation email
  • What's my order number?
  • Where is my nearest store?
  • I had an issue or complaint in store

What's my order number?

  • mins

Order numbers begin with the letter M, followed by a series of numbers.
You will find your order number in your order confirmation & dispatch confirmation emails.
Alternatively, if you have a Mountain Warehouse Account, you will be able to find your order number list in the “My orders” section. 

If you are still unable to locate your order number, please contact our Customer Care Team.

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