If my delivery is late, will I be refunded my delivery charge? 15 December 2021 14:18 Updated If your order is not delivered within the promised time scale, we will happily refund any delivery costs to you. Simply contact us quoting your order number and we will refund the charge. Related articles What are my shipping options? How long do you keep my click and collect order? Will I be refunded my delivery charge if my delivery is late? Can I change my address after I place my order?