We will keep you updated about your order via email and also send you important updates about your order including confirmation when dispatched.
Your dispatch confirmation email will be sent from do_not_reply@mountainwarehouse.com and will contain your tracking number and link to the courier website to track your parcel. If you can't find it, please check your junk/spam folders.
(Please note, Click&Collect Orders do not currently receive a dispatch confirmation email but can still be tracked - please continue to read for further information).
If you have a Mountain Warehouse account, you will be able to find your order number list in the “My orders” section of the Account menu. From here you can also track your order.
Don't have an account yet? Click here to find out more about 'My Account' and its benefits.
Alternatively, you can also track your order (including Click&Collect orders) via this link: "Track My Order"
You will require your order number and email address to track your parcel. This will be on your order confirmation and dispatch emails. Order numbers begin with the letter M, followed by a series of numbers.
For delivery options please click here.
Order Status Explained (Mountain Warehouse Only)
Your order will go through several statuses before reaching you, below is an explanation for each.
| Processing | Your order is currently being processed in our warehouse |
| Shipped | Your order has been collected by our courier, please allow 24 to 72 hours for your tracking to update. Please allow up to 4 days for 'Click&Collect' order tracking updates. |
| Cancelled | Your order has been cancelled. You will be contacted by our Customer Care Team to explain why this has happened |