Minor tears and broken seals can usually be repaired easily with tent repair kits.

If your tent has damaged through wear and tear, e.g. tent poles - this is sadly not covered through our guarantee and classed as wear and tear.

An individual section that has broken can be replaced using a universal replacement pole. (please note we do not sell these, but they can be purchased from websites such as Amazon)

We would recommend that you have the tent repaired professionally.

If you think your tent is faulty, or has developed a fault, then we recommend that you contact our Customer Care team with a clear description and photo showing the fault and we will be more than happy to help further.