We strongly recommend that you use our secure and tracked delivery option for returns, and always retain your proof of postage. 

Returns to the warehouse can take 14 to 21 workings days to be processed, therefore please allow this time before you contact us regarding a delayed or missing return. In case of any enquiries or issues, please contact us. You'll need to provide a copy of your proof of postage and clearly state which item/items have been returned. We will then be able to investigate with our warehouse.