All our products come with a 12 month guarantee. If you believe your item has a fault and it is within 12 months of purchase, please contact our Customer Care team providing photos and an explanation of the issue.
Please note our guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
At Mountain Warehouse we provide our customers with a range of products from other brands. Therefore, in certain circumstances we may need to send your faulty product for a more detailed inspection.