All our products come with a 12 month guarantee. If you feel your item is faulty the quickest way to get this resolved is to take your item into your local store with your proof of purchase, where a member of the team can look into resolving this for you. You can do this for both online and in store purchases.
If you can’t get to your local store, but you purchased your item online within the last 30 days, you can return your item, if it is over the 30 days contact our Customer Care team.
Please note our guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
At Mountain Warehouse we provide our customers with a range of products from other brands. Therefore, in certain circumstances we may need to send your faulty product for a more detailed inspection.