If a product isn’t right for you, you can return it to us within 60 days of receiving the product for a refund.
You can return any item bought online via our return portal below. This will be at a cost of $15.
Simple return steps below:
- Complete your returns form that arrived with your order – this must be included in your parcel. (If you can't find your Return form, please click here to print a blank form).
- Click link https://mountainwarehouse.intelligentreturns.net/main/landing
- Fill out your order information
- Fill out either your email address, postcode or phone number
- Fill out Personal information
- Select your returns method
- Generate Returns label
- Package your return appropriately, you must include your completed returns form that arrived with your order
- Apply label to outside of your return
- Drop the parcel of at your local drop off location
Please note it will take up to 14 days from the day of sending, for your return and refund to be processed