Frequently Asked Questions
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I have a faulty or incorrect item
Faulty Items All our MW products come with a 12 month guarantee. If you feel your item is faulty, please contact our ...
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How do I return an item?
Returns in Australia are simple! You can return items to us within 60 days of purchase for a refund, so long as th...
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Start your online return here
To start your return simply follow the instructions below Please note a $15 charge is applicable which will be deduct...
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Can I amend or cancel my order?
Amending an order Once you’ve placed your order, we’re not able to amend it - our warehouse team picks and packs your...
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Where is my order?
We will keep you updated about your order via email and also send you important updates about your order including co...
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How do I track my order?
There are different ways to track your order Tracking via your Mountain Warehouse account If you have an account wit...
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I haven't received my order
We are sorry to hear you have not yet received your order. Please refer to the below suggestions on what you can do b...